Shine at The Hollies
Privacy Policy
Last Updated: September 2026
At Shine at The Hollies (“Shine at The Hollies”, “we”, “our” or “us”), we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with, and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or booking our services, you acknowledge that your personal information will be handled as described in this Privacy Policy.
Who We Are
Shine at The Hollies is operated by TLCo Ltd, a company registered in England and Wales under company number 16809602. Pilates Teacher Training is provided by Shine Yoga and Pilates Teacher Training Ltd, a company registered in England and Wales under company number 15757240.
For the purposes of UK data protection law, the relevant company is the Data Controller for the personal information it collects and processes in connection with the services it provides.
Throughout this Privacy Policy, references to “Shine”, “we”, “us” and “our” refer to the relevant company responsible for your personal information.
Information We Collect
We only collect personal information that is necessary to provide our services safely and effectively.
Personal Information
Depending on how you use our services, we may collect:
- Your name
- Email address
- Telephone number
- Postal address (where required)
- Emergency contact details (where appropriate)
- Booking history
- Membership information
- Payment information required to process bookings
- Health or medical information you voluntarily provide where relevant to your participation in classes, treatments or sports therapy
- Information you provide when contacting us
How We Collect Your Information
We may collect personal information when you:
- Book a class, workshop, treatment or retreat
- Purchase a membership
- Book services through GoTeamUp
- Complete health questionnaires where appropriate
- Submit an enquiry through our contact form
- Subscribe to our newsletter
- Contact us by email, telephone or social media
- Visit and use our website
Why We Use Your Information
Under UK GDPR, we process your personal information under one or more of the following lawful bases.
Contract
We process your information where necessary to:
- Manage bookings
- Provide classes, treatments and workshops
- Administer memberships
- Process payments
- Communicate with you regarding your bookings
- Respond to enquiries
- Deliver the services you have requested
Consent
Where you have given your consent, we may use your information to:
- Send newsletters
- Inform you about upcoming classes, workshops, retreats and events
- Send marketing communications and special offers
You may withdraw your consent at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.
Legitimate Interests
We may also process your information where it is necessary for our legitimate interests, including:
- Improving our services
- Managing our business
- Website administration
- Preventing fraud
- Responding to customer enquiries
- Maintaining the security of our systems
Health Information
Some of our services require us to collect limited health information so we can provide classes and treatments safely.
Health information is classified as Special Category Data under UK GDPR.
We only collect this information where it is necessary and process it with your explicit consent or where otherwise permitted by law.
Marketing Communications
If you subscribe to receive marketing communications, we use Mailchimp to manage our newsletters and email campaigns.
You can unsubscribe at any time using the unsubscribe link included in every marketing email or by contacting us directly.
We will never sell or rent your personal information to third parties for marketing purposes.
Sharing Your Information
To provide our services, we use carefully selected third-party providers who process personal information on our behalf.
These providers only process your information where necessary to deliver the services you have requested and are required to keep your information secure and confidential.
Our principal service providers include:
- GoTeamUp – manages bookings, memberships, attendance records, health questionnaires and customer accounts.
- Stripe – securely processes online payments. Shine at The Hollies does not store your full payment card details.
- Mailchimp – manages newsletters and marketing communications where you have chosen to receive them.
We may also use trusted providers for website hosting, IT support and website analytics where necessary.
We do not sell, rent or trade your personal information.
You can read more about how these providers handle personal information by visiting their own Privacy Policies:
- GoTeamUp
- Stripe
- Mailchimp
Cookies
Our website uses cookies to improve your browsing experience and help our website function effectively.
Cookies may also be used to understand how visitors use our website and improve website performance.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can manage or disable cookies through your browser settings at any time.
Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.
Access to personal information is limited to authorised personnel and trusted service providers who require the information to carry out their duties.
While we work hard to protect your information, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
How Long We Keep Your Information
We only keep personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and regulatory obligations.
When your information is no longer required, it will be securely deleted or anonymised.
Your Rights
Under UK GDPR you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal information where appropriate
- Request restriction of processing
- Object to certain types of processing
- Request a copy of your information in a portable format where applicable
- Withdraw consent where processing is based on consent
If you wish to exercise any of these rights, please contact us using the details below.
International Transfers
Some of the third-party providers we use, including Mailchimp and Stripe, may process personal information outside the United Kingdom.
Where this occurs, appropriate safeguards are in place to ensure your information receives the same level of protection required under UK GDPR.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or the services we provide.
The latest version will always be published on this page together with the date it was last updated.
Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is processed, please contact us.
Shine at The Hollies
The Hollies
105 Bridge Street
Belper
Derbyshire
DE56 1BA
Telephone: 07957 387333
Email: info@shineatthehollies.com
Your Right To Complain
If you are unhappy with the way we have handled your personal information, you have the right to make a complaint to the Information Commissioner’s Office (ICO).
You can find more information or submit a complaint via the Information Commissioner’s Office website.
